Thursday, January 29, 2009

Effective Communication Skills

In most of the time that we are awake, we are communicating with people, be it one-to-one or to a group. In every situation, everyone responds differently to the same message that is put across to them. Furthermore, in this technological age, where everyone uses short message services and live chat messaging services to communicate with one another, cutting a long sentence short by using internet lingo are used ubiquitously and unconsciously. This could hamper our regular communications where much confusions take place. For example, insignificant gestures, situation of communication taking place, role of the communicators, background of each person, tone of speech, phrasing of sentences and the type of activities which the people are involved at that point in time are just some of the factors that can affect the receptivity of responses to the same words used.

There are large comparable differences in communicating behind a screen and seeing the people face to face and bridging or switching from casual and formal communication is a huge challenge. If one takes too much notice into factors and what to say in every situation, it would appear to the other party that what s/he is doing is too robotic. When all goes wrong, give a sincere apology or a simple smile, one may be forgiven.